West Pottergate Medical Practice

I decided to switch to this place after nothing but trouble at my last practice - I'm glad I did. There are long waits for blood tests and things like that, however I was seen almost immediately about my issues themselves and the two doctors I've seen were both fabulous and listened to me without judgement or dismissing what I said. (I'm bad with names) The nurse who did my blood test was lovely too and patient with me over my anxiety. I can't comment much on the reception staff (though again I've had no issues) and I of course can only comment on the two doctors I've seen.
Apr 18th, 2023

We are always able to get appointments quickly and have always had excellent care from all the staff at the surgery - doctors, nurses and receptionists. We're really happy to be with this practice.
Apr 24th, 2023

Receptionist rude and unhelpful have never managed to get an appointment with them. I'm a younger person and was incredibly patronised on the phone.
Apr 22nd, 2023

Initially I had an incredibly positive experience with this surgery, with the team - notably Dr Walker and Dr Clark - being highly responsive and understanding. However, since November I have been looking for answers regarding the debilitating chronic fatigue, pain, and a plethora of other issues that I have experienced for years, but have been repeatedly dismissed due to nothing being found in my blood tests and ECGs. Despite this being notoriously common in many chronic illnesses, I have been left with no answers and no support. I have deliberately delayed getting these issues investigated due to fears of exactly this occurring, but my symptoms are becoming increasingly difficult to deal with and I feel completely hopeless and no longer know where to turn. I am desperately looking for answers but am left waiting for appointments for long periods of time when I try to push for some progress. At one point, my query was left in Dr Plumes admin pile for two months before I got into contact with the surgery. The whole experience has been exhausting and, quite frankly, humiliating. I am constantly concerned that I am being dismissed as a malingerer or hypochondriac - especially due to being a young woman who is otherwise healthy - and fear I am simply not being taken seriously. I understand that the NHS is currently struggling under a lack of appropriate government funding and I am more than willing to give this practice another chance because the care I had received prior to this had been excellent, however, my experiences recently have made me increasingly anxious to do so.
Apr 19th, 2023

What a great health centre. Parking, easy access, very helpful reception staff and a very clean and spacious waiting area. Definitely 5 star!
Apr 18th, 2023