DHL Parcel UK Norwich

We paid for next day delivery and selected to collect from a service collection point so we could ensure we would get it in time. We were sent an email saying it could not be delivered as the collection point was closed. When telephoning dhl they explained the collection point was not closed but that the label had been put on incorrectly. They said it would be redelivered the next day. We have today now been advised it has been delivered but not provided an access code so cannot pick up. We have been told we have to wait 48 hrs now for this to be sorted. This is unacceptable.
Mar 24th, 2023

Feb 14th, 2023

Same sentiment as other users. This depot needs a re think in how the general public access the building to drop off parcels. I avoid using DHL because of the strange way the building reception is used for office access and receiving items to ship. Hardly any parking for dropping off and never close to the doors either. Very poor.
Jan 27th, 2023

Local depot guy I dealt with went above and beyond to find my parcel, a great guy and made up for the massive short comings of their call centre.
Dec 14th, 2022

Wouldn't even take call. Two days wasted waiting for delivery that they reckon they tried to make. Do not recommend
Dec 5th, 2022