Flagship Group

Reported a crack in my ceiling in September 2021, said they would send someone out to check it. February 2022 someone came out and took photos. April 2023 water is coming through. They don't even care about the well-being of their own properties never mind the tenants who reside in them. I have tried to be a good tenant and report a problem at the earliest opportunity, it fell on deaf, uncaring ears. I've been told the earliest opportunity to have it fixed or looked at in more detail is 19th May 2023, 4 weeks of praying for no rain. But, if it rains again in the meantime it will be counted as an emergency, but they can't treat it as an emergency now because they don't have the staff. What a joke these people are.
Apr 26th, 2023

Was told id have someone out yesterday due to a drainage problem which is sewage flooding my garden, had confirmation they'd come, and nothing!!, now have it worse this morning and been trying to report on the 24/7 emergency and got told I have to wait for the office to open as from 7 o'clock onwards there's no one to deal with it. Been a joke since they took over as its not the only issues being ignored, some of which are a legal obligation on there behalf and putting tenants at risk,. But Flagships quick enough to use threatening tactics to scare and bully us.
Mar 18th, 2023

Flagship I phone this morning had to wait for 1 hour to report a repair
Mar 15th, 2023

Horrible, horrible service. I am a cancer patient. I have constantly problems with hot water or should I say no hot water. I have reported problems 17th of December and I'm still waiting for valve to be replaced. I have 3 kids and no hot water!!!!!!!!!
Jan 20th, 2023

Very good service I recommend
Jan 19th, 2023