The Cotswold Company Head Office

Mar 16th, 2023

Still no delivery on an item order on 16th May. Courier team turned up with my item but refused to deliver as I live in an apartment. I had specifically ordered item through a store, sent photos of the entrance to my apartment building and apartment itself and received confirmation that delivery would take place. After 5 days of calls to store and customer services I still don't know where the desk is or when I will receive it. Poor service, poor delivery, poor customer service. Could do so much better! Oh and of course the company have had my funds for nearly 10 weeks!
Jul 11th, 2022

My wife took a day off work, waited all day no delivery. Emailed Cotswold twice no response, or apology. Received item still waiting for apology
Jun 26th, 2022

I have purchased a set of drawers. They arrived with a slight nick, but I have to say the way that Cotswold Co handled it was exceptional. Anca looked after us and was very good. The drawers look great and are good quality and we have walked away happy customers Thanks
Jun 3rd, 2022

Shocking! Paid525 and received a damaged tv unit, initially offered a repair company but declined as took 3 weeks. Accepted exchange with item going though quality control ! And arrived damaged in exactly same corner. Delivery company were careful and helpful and offered me a doorstep discount which I accepted as cant bare to go through same happening. However still waiting as discount has to be given by Cotswold and they take forever to answer emails.. really not sure if I will get discount and left with tv unit with a smashed corner. Will avoid ever shopping here again!!!
May 26th, 2022