TaxAssist Accountants

We have used Robins services at Tax Assist (Norwich North) on Aylsham road for over 15 years. They have guided and helped us manage our family run business throughout this time, providing high quality professional services. I cannot recommend them highly enough.
Feb 26th, 2023

Friendly, open advice and straight to the point. Answered all of our questions completely and efficiently. Very impressed. Thank You.
Oct 9th, 2022

Positive: Professionalism, Quality, Responsiveness
Oct 27th, 2021

Positive: Professionalism
Mar 27th, 2021

Incredibly disappointed with this company. My company was very young and as a french native I was searchingfortrustingprofessionals.After a video call with the CEO of this office andas they left me a good first impression, I chose to work with them. What a mistake... After a few months, they told me that they disagreedon how to charge VAT on service for goods to be exported. They changed allmy invoices on service for export in Quickbooks and included 20%of VAT (read section 15 of VAT notice 741A ). They made a mistake of 37K on my VAT return ! (including 20K to pay when I was NOT VAT registered !) As they don't want to submit a VAT correction form, I did it myself. As I did that, they decided to stop our partnership. They told me that even if we stop our partnership everything will be up to date at the end of the contract. lol They didn't do anything. Now, my new accountant agrees with me, but charges me on catch up fees for the job incorrectly done by this company. I claimed a refund of 60% on all the payments (273 per month+ 550 of catchup fees) which I think is fairregardingtheamount and the stressful situation but they keep their head in the sand like ostriches and are unable to recognise their mistakes... (3 to 5 emails in further months to try to find a solution before a complaint) Now a complaint is done, wait and see. Don't be impressed by this kind of company telling you that they are experts and professionals. Charging 20K of VAT on a company which is not VAT registered, even a beginner will never make this kind of mistake. EDIT : Of course in the public answer, they said that they will contact me and of course nobody done it... Don't trust them.
Sep 18th, 2022