Sudbury & Alperton Surgery

Probably the worst surgery in the country. The receptionists are rude and incompetent.can't say much about the doctors as they are never available! Takes up to an hour for your call to be answered (have to listen to the covid 19 message every time! Get rid of it) and then you are told to call the next day as there are no appointments left then you may get a telephone consultation that may happen. (Face to face appointnments rarely available). When you request a prescription, 10 days later you are still waiting! This Practice should be regulated and brought up to standard to provide the healthcare service to its patients that it is meant to otherwise it should be shut down as it is not fit for purpose.
Dec 17th, 2022

The receptionists work very hard and are helpful. The appointment booking system works, but you have to join a phone queue at 0830 on the dot to get in high on the wait list. Not much continuity with the GPs, but that's not necessarily a negative. One locum GP was excellent, and literally a life saver. Please refurbish and redecorate the waiting room - give it some TLC, as it is a bit soulless. This surgery delivers a good service, and that is good.
Dec 10th, 2022

The only person there that knows what shes doing is Carla at reception. The rest of the staff seem uninterested and want to do the least as possible to help you and get rid of you. Carla knows my entire family and is the only person we like to deal with there. If we get anyone else theres always a problem and they seem very uninterested.
Nov 29th, 2022

Staff couldn't be more rude.
Oct 14th, 2022

Only putting 1 star to post review but this surgery is appalling now. Receptionist staff not only dont tell the truth but incredibly rude especially one particular Iranian one who shouts at the patients. She in fact shouted at a patient when she was in the wrong and was corrected. But rather than apologise or try to diffuse the situation made out patient was in the wrong and got angry. Unbeknownst to receptionist this patient is a CQC inspector! She needs training on how to speak to patients regardless of what they do! Also patient said they need face to fave appointment and was told no phone is fine, only for the doctor to say patient needed face to face appointment! What a waste of time and could have been dealt with. Why are receptionists not listening to patients?? There are a lot of bad reviews here and I hope the doctors or practice manager (if there is one!) read this and take note. Apparently there are all locum doctors now and there is no continuity and so referrals get lost or delayed because no one is there long enough to chase them up-leaving it to the patients to keep asking and then find out nothing has been done. How many serious cases have been neglected and could have been avoided if referrals were made in time?? CQC need to come and review this surgery ASAP!
Nov 13th, 2022