Easy Clean Cheshire

Critical: Professionalism, Punctuality, Responsiveness
Sep 6th, 2022

Positive: Professionalism Service: Standard cleaning
Oct 5th, 2021

Gaynor and co are friendly and professional. They did a great first deep clean and have been back every week since to keep things in order. With a five year old and a puppy our home isn't always the tidiest but Easy Clean always get the job done! Highly recommend. Services: Deep clean, Standard cleaning
Aug 21st, 2021

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Service: Moving-related cleaning
Aug 14th, 2021

Complete lack of professionalism. I have contacted the company in good faith They have assured me that it will always bee the same team and promised quality cleaning. I have many photographic evidence (mouldy bath mat, bathtub not cleaning properly, dusting not done in some places) and emails complains about the quality of the cleaning as well as sometimes sending teams of 3 or 4 people which was not what was agreed and made my mother who is disabled very uncomfortable. I believe I was more than fair and even had the boss over a couple of time to show her the fault in cleaning. She was such a lovely lady, eager to please and she admitted that said staff was getting a lot of complaint but that she needed to be careful as she was pregnant and didnt want to get a claim against her. I therefore inquired why if a few people complaint about the quality of cleaning did she kept that staff but as I genuinely liked her I decided to keep on going with the company. I told her that I was thinking about looking for an alternative but she assured me the new team would be better. The new team did an okay job not stellar but okay enough. However, they came 45 minutes late the 3rd time around and the excuse was that they had been lost in the estate (after coming before). We expressed our displeasure but no real excuse was given. Today (a week after this and less than 24 hours before the next cleaning is due) I was informed that the team would not be returning as they seemingly felt threatened ( what I think they didnt like is us checking their cleaning and commenting on the below standard quality) without previous notice and not allowing me to seek an alternative. This is completely unprofessional and I would advise you to consider seriously your need of reliability before choosing this company. I would also advise you to keep a close eye on the quality of the cleaning as it might look clean enough on the surface but a little investigation might show otherwise.
Nov 20th, 2018