Gwen's Bridal

Do NOT recommend this shop at ALL.. My dad came to Gwens shop for a suit for the races, Gwen advised that she doesnt actually stock the suits in the shop but does order them in 2 days before when required, just a small deposit is needed. My dad asked if there was anything in place for covid protection, as this suit was for the races when covid restrictions were in the balance of being lifted or put tighter. Gwen advised that if the restrictions get put in place, that the deposit he paid for the suit would be automatically be refunded up to 2 days before the suit was required. My dad felt assured that the service was going to be what he wanted so he paid upfront for all of the cost of the suit so he knew where he stood with the costings. 2 weeks before the event the covid restrictions were put in place tighter so the event couldnt go ahead, as part of the procedure dad contacted Gwen straight away on her main mobile and bridal shop number and left messages. 3 days had passed and no reply, dad sent further messages, emails and tried to call and still no answer, 3 days later he tried again and Gwen just read and ignored and declined all my dads calls and texts, A week later dad still hasnt heard anything and was beginning to get really worried about his money, he tried contacting again and Gwen replied that shed paid the money in that day and the money would arrive almost instantly. 2 days later, still no money, 3 days later still no money.. my dad sent so many messages and voicemails and Gwen was in the shop when the phone was ringing! Eventually I went into Northwich and went to the shop and rang the bell, Gwen answered the door and spoke to me like a piece of dirt and asked can I help you I said yes in fact you can, wheres the money for my dads suit? She looked grey. She had obviously been caught out, Gwen called my dad straight back and obviously within minutes the money was in his account. I really truly believe Gwen had ZERO interest in paying that money back and was going to try and ignore him for the foreseeable . I wouldnt recommend anyone to this shop, if she did that to him over a suit, think what she could do for a wedding dress!! After speaking to people about the incident it seems shes done this more than a handful of times. Really poor and terrible service.
Apr 16th, 2023

Feb 27th, 2023

Thank you for providing my friend with a fabulous Tiffany Wedding Gown and for supplying her beautiful Bridesmaid Dresses. Having been acquainted with Miss Gwen Jackson for many years I had no hesitation in recommending her as a reliable supplier and highly skilled seamstress. Congratulations Gwen on providing an excellent enjoyable experience and congratulations on your 2023 extensive range of Wedding and Prom Dresses at your Winnington Lane Wedding Studio
Feb 12th, 2023

Gwen kindly did the alterations and fittings on my wedding dress and that of my mum and bridesmaids. She did a fantastic job and meticulously ensured that the dresses were altered exactly right. Gwen was always super friendly and put us all at ease as well as giving brilliant advice re how to walk down the aisle and how to go to the loo in a large dress! She even gave very clear instructions to my bridesmaids on how to get me in the dress and how to ensure it was positioned correctly on the day. Would 100% recommend Gwen to other future brides for her sewing skills and to anyone wanting to buy beautiful dresses for special occasions. Thanks once again Gwen xx
Oct 7th, 2022

This Woman has no backbone to leave people in the Lurch 10 days before there Wedding which was 12th July.. They paid good money in January so that was plenty of time to say she couldnt make what they wanted.. Nothing to do with Co-vid.. Our Daughter and her now Wife went to The Willows in Knutsford.. (There is a God) I cant thank them enough for there Kindness.. Highly Recommended....
Aug 17th, 2022