Northowram Surgery

The staff and doctors are amazing. My recent experiences have been fabulous. Had a call back from a doctor because I had a very painful back after hurting it at work and was given medication straight away. The following day the pain had worsened and I was able to walk in to the reception where doctor Santhanam saw I was in severe pain and examined me straight away giving me stronger pain relief. There wasnt an appointment to see the doctor that morning but he dealt with me immediately after realising I was in discomfort. Brilliant team!!
Jan 22nd, 2023

I've just waited 17 minutes at the desk waiting to be even acknowledged, ringing the bell multiple times. A receptionist came to the desk, very annoyed Asif she had better things to do. She then went to the back room again, depsite seeing another lady in front of me, and had the other lady waiting almost 15 minutes too... This isn't good enough.
Dec 26th, 2022

Excellent service with a dedicated and caring team.
Nov 8th, 2022

Nov 2nd, 2022

A complete joke. After almost 15 years of consistently getting my prescriptions wrong with zero remorse or appology I recently had to switch to Tesco pharmacy for my diabetes medication. Tesco have proved to be vastly more competent, getting my prescription right every time, proving it's not that hard after all. Today I called to arrange a prescription review with my GP. I spent 36 minutes in the telephone queue to make an appointment only to have the phone put down on me when it was my turn. In summary, it appears that this surgery are not only incapable of gathering prescriptions accurately but they are now incapable of answering a phone. I think you need to remind yourselves what the S in NHS stands for.
Oct 25th, 2022