Petts Hill Dental Practice

Trash
Feb 24th, 2023

I had been a patient here for 26 years but after my recent experience I will never use this Dentist again. After booking and having to pay for the Hygeinist in advance by the Dentist, I was unable to attend due to being unwell. I called on the day to explain and reschedule but was told I'd have to pay a further 65 fee to do so. The receptionist was rude and unhelpful. I insisted on a refund as I couldn't help being unwell. I had to then make a lot of phone calls and complaints to be told that there was a 24-hour cancellation policy. I was not informed at any time when I booked the appointment and paid in advance that there was a 24-hour cancellation policy. After speaking to the practice manager at another site, who was very helpful, she agreed to give me a part refund. The practice manager also said that the receptionist at Petts Hill had told her that she had informed me of the cancellation policy at the time of booking, which was a complete lie! After 26 years of being a patient here, this is how they treat people. What happened to the lovely Nicky on reception and the other lady on reception, who were always friendly, polite, and helpful. The current receptionist is just awful. I know Mr Barker retired, and since then, there have been various dentists. Avoid at all costs. This practice is only interested in taking your money.
Dec 1st, 2022

Would not recommend its gone down hill the past 5 years mr barker was the best before he gave up the practise and they refused to see me even tho I cancelled appointments due to my disabled daughter being ill in hospital
Nov 28th, 2022

Worst dentist in the area, he even broked the healthy tooth, really disappointed
Nov 5th, 2022

Truly has gone down hill quickly. Have been going here for over 20 years and since Mr Barker left Ive had 3 bad appointments. Firstly, I had a small front filling replaced. I said it felt as if there was glue all over back and was more or less told not so. Over the course of the next few days I had bits peeling off it. There is also a gap that wasnt there before. Next a filling that was sharp and cutting, had to filled back despite being told again it was fine. Another tooth left with a gap. Dentist kept pushing for private crowns, private treatments, private, private, private! Finally, I queried why I didnt get polish with checkup and was told they dont do that anymore despite this being part of the NHS treatment. There is one rude, abrupt receptionist who started when MR Barker left. Not impressed, finding another dentist.
Nov 28th, 2022