BasecampGear

Ordered a coat which wasn't suitable, really smooth return and refunded imediately
Jul 13th, 2021

This company is outstanding in every respect! I bought top quality gear at an unbeatable price and received free delivery too! It was a good buying experience and I will be ordering again from them and feel confident in recommending them. My only connection with this company is as a very happy customer.
Feb 8th, 2021

Ok. So this is more a product than of their service. I purchased a big Agnes tent online as I wanted a higher quality product. All was posted out on time with no hassle. I tried the tent and found only seven pegs when in reality you need nine. I assumed most people buy higher quality pegs anyway which I did. The ground sheet that was recommended by big Agnes was an extra. I called basecampgear just to get their reaction to the lack of tent pegs, not because I wanted anything as I had purchased high quality ones from elsewhere. Their reaction was poor saying "that's what's in the package and there's nothing we can do" , hence four stars. The tents is pretty good. I did notice it's a product made in Taiwan and stitched in china so don't go thinking you're buying an American made tent. My other gripe is that I left a fair product review on basecampgear web site which they have not published , I'm thinking that it is due to it not being a first class review, hence this Google review that they can't control. Incidentally I paid them forty pounds more than I could buy the same tent elsewhere after some research. Just incase basecampgear approach Google to have this review removed my order number was web345953. Sales invoice available on request from Google.
Jul 26th, 2022