Cycleplan

Where to start! I now have a claim that has been on going for over six months with constant issues right from the start. From lack of communication and keeping me informed of what is going on, to being unable to open reports from their specified repairer, having to use my own bike box for transport because theirs was unfit for purpose (was sent a massively oversize cardboard box), bike received back after being away for eight weeks with the wrong size parts on. I made a complaint, which they were quick to respond to but it still took another month to send the bike back to me. It is now back at home but unridable as the specified repairer has not bled the brakes properly and the front mech is not working. Another compliant made. Still ongoing and seemingly no closer to a resolution. Awful service, avoid at all costs.
Apr 18th, 2023

Overpriced with no interest in providing a decent customer service. Their third-party direct debit credit partner Premium Credit took two payments on the same day, then fined me 25 for not signing a renewal form on time - I thought my bank account had been hacked! Definitely one to avoid.
Dec 25th, 2022

Loved this place
Oct 28th, 2022

It's good I can get separate insurance
Oct 5th, 2022

SLOW and unresponsive - Not worth the cheap premium Do not use this company if you expect/need a quick response to a claim. I would strongly recommend not buying insurance with them. I had my bike damaged and parts stolen in July. I got a crime report and all the required document to Cycleplan (and the claim management company they use called 'davies-group') the next day. I rang them a week later to ask what was the delay and they told me that they normally take 3-5 working days, so I should expect my response shortly. I still have had no response or communication from them, apart from when I ring up to complain (after spending a long time on hold). There is no sign when this will be resolved. I use my bike to commute and so this is incredibly frustrating and costly. A few years ago I made a similar claim with Velosure and they approved the claim within 4 days. Big mistake going with this company for the cheaper premium. Its not worth the saving of a few pounds. - UPDATE: 8 weeks later - they still haven't responded to the proof of robbery documents I sent. They also lost those documents at least twice.
Sep 16th, 2022