Metro Bank

Jan 29th, 2023

Im not happy with one of the staff members there .. I took cash with Sealed and signed plastic back that cash money come from casino as all the casino does And the staff said she need the receipt and I said the plastic bag with seal that the receipt!!! And she said one word she cant except just that need the receipt ok fine then I need to go back to the casino and they said that the bag sealed and signed from camera that the receipt the staff member should knows and a man in casino told me to try different bank and I went there everything ok I can put the money into my account just annoying and Wasting my time, employees should be trained and know the exact information to help customers properly. It took me 3 hours to process it. Who is responsible??? Just one employee who doesn't know the information... dont know how to work make Kitti / Sawasdeethaispa
Dec 15th, 2022

Was very good experience from lady Saron Tewolde she helped me with transfer my funds from closed metrobank account,only she really cared and helped me. Thanks a lot!
Nov 20th, 2022

We've been trying to change names on a community account since August (4 months ago). The level of bureaucracy is abysmal. We found an employee (Anthony) that is helping us. All other employees, including branch manager have been useless. How difficult is to swap names on an account. We got stuck with Metrobank asking us to deal with a third party (Equifax) and we are running in circle and this issue doesn't seem to have an end. I wouldn't never recommend MetroBank to anybody. The lever of customer service is the worst I have encounter in my life.
Nov 4th, 2022

Sep 23rd, 2022