Cazoo Customer Centre Northampton

I had an amazing service today! Ordered and part exchanged my car online with no any problem . Came to collect my car today to northampton cazoo, the guy was so friendly . All service was the best I ever had , car had a cover so my son pulled it off to make this day more special . Also had gifts like umbrella, flask , key ring bag. Its amazing !!! Absolutely recommend to buy car from them !!!
May 4th, 2023

Unfortunately, my whole experience with Cazoo was totally disappointing. What they promise they don't deliver. Plus they don't respect their own terms and conditions. They have rescheduled my collection 3 times with the 4th finally successful. Their terms and conditions states that if you do not let them know in advance of 24h if you can not make it to the collection they may charge you 250. If I could reverse this terms and conditions they should pay me at least 500. On one of the appointments, I called them in advance to check if they have the car, with a response in a few hours. And the only thing I got was a lousy "sorry". And nobody knew why my car is not getting delivered. I can understand one missed delivery, but 3 missed deliveries? That is not a mistake anymore, it's bad management. My bad I didn't read the reviews before getting in trouble with them and I trusted what they say. I just hope the car is going to be OK, and the reason was not related to the car having problems before delivery. Unfortunately, I can not recommend Cazoo. *** Update *** Engine MIL light is on now. Time to brace myself, for more trouble...
May 2nd, 2023

Good service
Apr 30th, 2023

Really helpful staff, had a good experience there
Apr 23rd, 2023

Purchasing the car was very easy and hand over from driver was brilliant and very helpful. PLEASE PLEASE BE AWARE. Car listed may not be WHAT YOU GET. There is a small print that says any features the car had may differ through cazoo copying generic listing. Maybe I should of made my own small print when parting with my money. Extra features such as heated and memory seats add to the cars retail value. Cazoo not willing to help or even slightly reimburse, thank god for the money back guarantee. Wouldn't normally be annoyed but parted with 18k, "cazoo yeah you can't"
Apr 23rd, 2023