Mountain Warehouse

Im posting a review for the customer service I have received and their products. I have just had to return an item for a replacement and their staff on the phone are lovely. I had a small issue with their chat on their website which they acknowledged as not the best but having called them they had already sorted the issue for me. They went above and beyond. Even when I have gone into the stores to discuss items they are so helpful especially in the Northampton, Market Harborough and rushden lakes branches they were really helpful.
Mar 24th, 2023

If you need a backpack this is the place to come! Nina and Anna both gave absolutely outstanding service in advising my mum on selecting a backpack that would be best for her and her needs. Mum is happy with her new backpack. I was very pleased as the backpack was my present for her birthday!
Mar 21st, 2023

Good equipment at good prices but dont expect a store to be open until its advertised closing time! Yesterday one store closed an hour early, today a different store closed 30 mins early. No apology either, not cool.
Mar 20th, 2023

Really horrible customer service both over the phone and in store. The saleswoman was extremely unhelpful and did not consider what was in my best interests as a customer. Would highly highly recommend going to the Banbury store instead, the sales assistant there could not be more helpful. Definitely will not be coming back to Northampton store again.
Feb 12th, 2023

Bought walking boots and socks for granddaughter. Lovely boots lovely colours and very sturdy. Thankyou
Jan 14th, 2023