Barchester - Collingtree Park Care Home

Having placed an elderly relative at Collingtree Park care home I was disheartened by the experience we had. I do not believe correct procedures were followed or policy adhered to by the home and although presented in a very different light prior to contract, it is unquestionably all about money! Within an hour of residency a substantial payment was requested with assurance that this would be reimbursed if necessary. Sadly, after what can only be described as a turbulent and distressing experience for our relative, she passed away . Unsurprisingly the refund process has still not been actioned 10 days later. There is always seemingly a new staff member, who has not yet been trained to carry out refunds. There is no email address and nobody to speak to follow this up. It is now clear as to why rooms were available at Collingtree Park. while other care homes were full with waiting lists. A sad end for a cherished relative whose dignity was lost. With thanks to the few staff who did care and who were equally disappointed with standards.
Jan 10th, 2023

We are lucky enough to be able to provide entertainment at Collingtree Care Home (mum & daughter duo, Lesley Ann & Katie Rose) We are always made to feel so welcome by the lovely lady on reception. The staff are attentive and caring, ensuring to involve the residents and make sure everyone feels comfortable whilst we are there. Residents are well dressed and very engaging during the entertainment. We always look forward to our visits
Mar 28th, 2023

I arrived to repair one of their baths (mendabath) Tom and Simon top guys very polite and helpful and all of their other staff I dealt with
Mar 9th, 2023

Have visited this care home multiple times through work and care staff have always been very welcoming and friendly. From speaking to the residents, it is very clear they are very well looked after and happy here. Entertainment is fantastic and a variety of activities means that they are inclusive for all. The home is always clean and tidy and just generally has a nice atmosphere and feel to it.
Feb 25th, 2023

Lovley care home. Have been working here for over a year now with dementia friendly barbers. Friendly staff and very helpful. Lovley to there residents.
Feb 1st, 2023