UPS Northampton

Popped in today to drop off multiple boxes. The check in process at the depot was provided clearly but did not help as it was inconveient for myself to have to brim the boot of my car with shipments that weren't collected from my workplace since last Friday. When the usual driver knows where we are too. Giving this 3 stars for the neutral experience of visiting the depot, but lost 2 for the general UPS service.
May 3rd, 2023

Apr 25th, 2023

Waiting for a collection for more than a week when it should be second day. When I am calling, they say it will be collected next day and it happens the same for a week. A joke !
Apr 20th, 2023

Third package in a row lost via the Northampton depot. Similar pattern happens every time. Get a tracking number and delivery date. Tracking says parcel is out for delivery (by end of day). Package never arrives. Next day the tracking says that the package is "on the way or in transit" then following day it says. "The delivery date will be provided as soon as possible." This basically means I have to sit on hold to customer service for ages to get a vague answer with a promise of "its being looked into". If the package is out for delivery, that should mean its on the truck. What possible explanation could there be for a package to go missing between the trucks leaving the depot and its destination...... I feel like its past being a coincidence. I will actively avoid online retailers that use UPS as the delivery method as it will most likely go throughout Northampton depot.
Apr 18th, 2023

Waiting for my parcel to arrive but its missed delivery date and comes up with delivery delayed. App is useless and does not update only around 12pm each day which is too late for anyone to arrange for someone to be home. Called Helpdesk today and told depot in Northampton would call within the hour but no phone calls from them.
Apr 15th, 2023