Ross & Roberts

Awful, awful cowboys. In 2021, my parents moved house and during their house moving process they briefly used my nans address as a care-of for their post. Forward to August 2022, and my nan contacts my parents saying she has received a letter from Ross and Roberts for non-payment of council tax. My parents are up-to-date on their council tax, so are naturally surprised to find a letter has been sent to my nans (my mother's mum) detailing the usual threats to enter her property and take goods. My nan is a frail 88-year-old widower, so we phone up Ross and Roberts and explain that whatever is going on, it is nothing to do with my nan, and they are to desist sending letters to her address and are to remove her address from their system, to which they agree. A month later, my nan calls up in floods of tears saying a Miss Bradmore has posted a hand-delivered note threatening to come back later in the week to remove goods. Now this thing, which looks like a troll, must know she can't just rock up and enter any old house, but that's all part of the intimidation and what better target for this lowlife than an 88-year-old widower. Furious, we call Ross and Roberts and make a complaint about why the chap on the phone didn't stick to his word and why my nan has had a personal visit from Miss Bradmore. We remind them to remove the address or else there will be legal ramifications, to which they once more agree. This was on 5th September 2022. We are now in January 2023, and she has received a further 7 threatening letters. We are now pursuing Ross and Roberts through the Financial Ombudsman Service. This company are simply scum. The lowest of the low and quite how they sleep at night is beyond me. I hope they go out of business.
Jan 25th, 2023

Absolutely disgusting, dishonest company. Clearly want to make people's lives even more difficult In this already difficult time. I have been paying my amount each month and each month they either send letters or messages demanding payment. Even after I contact them and it continues. Today I get a hand delivered letter and an extra fee added for the pleasure of the visit. Sort yourselves out .
Jan 28th, 2023

Thieves, sent scam letter which says that I owe council tax and have to pay 403. If not pay ASAP I have to pay extra 345 enforcement fee as well. Checked my online council tax balance and find out that all monthly payments are done and there is no outstanding debt.
Jan 11th, 2023

Ridiculous threatening Behaviour from there enforcement officers no correspondence at all with them on making a payment plan with these useless company and how they get away with the things and threats they do is beyond me someone needs to put a stop to this company they shouldnt even exist with there unfair practices.
Jan 3rd, 2023

So a few weeks ago I was sent a letter from this company about a debt I owed from 5 years ago.. was asked to call to deal with the debt, so I called spoke to lady who was fairy nice but also being difficult when we were agreeing on a payment plan told her I couldn't cover full debt especially now with the cost of living crisis. Eventually we came to a deal as I had to make it clear it would affect other bills to pay more. I paid a small fee upfront and then we had a date set to make the payments. Two weeks on I have now had an email and text messages now asking me to pay in full!? And I don't understand why? I made the agreed payment so as far as I'm concerned this would contine till the amount was covered. However now they have gone against the agreement made and I'm not sure what to do? I'm 33 weeks pregnant and could do without the stress. Iv tried to call a few times to ask why they are doing this but no one is answering. Now I'm afraid of them sending the heavies round to intimate me to pay the full amount. has this happened to anyone else??
Feb 28th, 2023