Maple Access Partnership

Sick and tired of this place 02/05/2023 - Reporting another worst experience about the GP today. I have been trying get hold of someone via phone for the past 4 weeks, luckily or unluckily I got someone on the phone last week. I have advised that I think I have a medical situation which needs attention based on test I have done at home, advised to pop into GP, share the test results which will then be reviewed by a nurse and will contact you if required. I went there on Friday to provide the results, now the lady at the reception told me they cant take any details, I need to email it to them and gave me an email. I have asked them they could have said that on the phone, I would have done this on the same day I which I was able to get to talk someone. Anyway, I took the email address and emailed all the details. Today morning I had an email I should have emailed, I should have ranged the reception for an appointment to provide the test results. Oh my gosh, I replied back mentioning about the conversation and ranged them up again and requested for an appointment. They said there is no slots available, I said Im not asking for the same day appointment, give an earliest possible considering my health situation, once I have explained to her about the results, the lady then asked, can I make it today at 14:15, I have accepted time and appointment and I have reported at the reception at 14:00 and again the lady at the reception said there is nothing booked in for me. They say the calls are recorded, if you can trace my call listen, you could about the appointment. There is something seriously at their, they are claiming that it is my fault that I have arrived without an appointment and Im lying, I spent around 40 minutes on the call to speak to someone to that appointment. I took half-day leave for this and just wasted my time. This is place where we cant trust the people at least the people I spoke had no knowledge or dont give a dam about people. I think wanted people to die. I dont know about the doctors because I havent any seen any or spoke to any yet. This is a hell of a place, I doubt if anyone getting any treatment from them. Sick and tired of this place. No respect for people, Others time. No dignity. This would probably the ever worse GP around UK. I have been on the phone all day today, every time I'm next on the que someone disconnects the call and finally someone said hello at the other side didn't even listen to what I had to say disconnected again. cold hearted, ignorant and irresponsible services.
May 1st, 2023

May 1st, 2023

A great service, from making the appointment by telephone, to having bloods taken, to examination and referral by doctor. The receptionist and security guards were so friendly too.
Apr 22nd, 2023

Apr 15th, 2023

Rude staff, simply told that me that we dont care whtether you have emergency or not, we cant help, thank you and hangup the call. Receptionalist taking calls on 18 April, around 12 PM must be taught how talk with patients. Unproffesional lady staff ever talked with.
Apr 14th, 2023