Barclays Bank

Great Service
Jun 23rd, 2022

Aug 16th, 2022

Just turned up thinking is closing at 1630...permanently closed
Jul 13th, 2022

Would give zero if I could. Been a customer over 30 years, have multiple accounts, tried to open a business account and told 2 month wait for appointment and spoken to like a beggar that's walked in off the street. Will find a different bank for the business account and then change all my accounts over. Bye Barclays
Jul 5th, 2022

My partner and I visited Barclays Drapery for some information regards an account which my partner holds. Well, where to start, Arrived 14.20 Informed we would have to wait 30 mins to see someone Name taken Told to sit down and wait we could not leave and return in 30 minutes, as adviser may become available sooner After 20 mins still not seen by anyone Numerous people waiting At least 2 other customers In front of us Customer gets up and asks how much longer, he states he has been waiting over 1 hr He is informed it should not be too much longer He then asks how many staff do you have on ? Response 2 but 1 is on lunch My partner and I leave, our time is precious. Why was our time seen as considerably less valuable than those we pay to do a service Why could we not leave and return in 20 mins Considering 1 customer was waiting over 1 hour, how was the wait time of 30 minutes calculated Customer came in 5 mins after us and was told there is a 40-minute wait, how was this calculated Whilst waiting, an elderly customer came in and asked if they could get change The response was yes but only 4 pounds Then the elderly customer was asked what they wanted change for in a condescending manner The elderly customer responded, to pay for things Surely the customer should not be asked in this manner Whilst i understanding there is a duty of care to look out for vulnerable customers, one asking for change does not appear to meet those criteria In recent visits to both Lloyd's and Coventry Building Society the Customer Service was very good and it disappointing the service did not meet their standards whilst my partner has a sense of loyalty to Barclays its become apparent this is not being reciprocated So now the look for a new service provider is on the menu Overall customer service score 0/10 This visit spoilt my birthday, well I won't forget it
Dec 5th, 2022