Ashlyn's Softplay and Farm Park

No response to any emails It is with regret that I am required to email to complain about the establishment in which was hired for my nephew's 1st birthday on 29th April 2023. The accommodation in which was provided was beautiful, it was clean and well maintained. However, the weather was approximately 19/20 degrees outside and the establishment was extremely warm, the upstairs of the building where food was kept was uncomfortable and guests were required to leave that space regularly as there babies and young children where sweating and extremely red in the face. It was noticed that the heating was on as the radiators were hot, it was asked for these to be turn off and we were informed they were. This was an area that was occupied by a significant number of adults, children and a space were a cake and food was left for significant periods of time. The room was so unbearable at times, that people where often required to leave a space that was meant for celebrating, eating and gathering together; due to how hot it was, it meant at times people were segregated and this defeats the object of paying/proving a space to be together. Furthermore, we purchased food from your establishment which was due to be served at 5:30pm. This was hot food; chips, pizza, sweet potato fries and curly fries. I approached one of your staff at approximately 5.22 to buy chips, she informed me these would be included in the platter that had been purchased and that would be served at 5.30pm. I was quite shocked when I picked up a chip once upstairs, to find that these were cold, I proceeded to check all of the food which was also either cold or lukewarm. I made a comment that the food was cold, to which I was informed it had been upstairs for approximately 35/40 mins prior to the food/serve time of 5:30pm. When buying hot food at an establishment, you expect it to be exactly that, hot. Further to this, sandwiches were also placed upstairs, covered in clingfilm, in a room that was extremely hot which caused the food to sweat. The sandwiches also had Tuna, cheese and Mayonnaise contained inside, which would be required to remain chilled. At the end of the session, the staff removed the food, there was a lot left over with regards to sandwiches. We were not approached and asked what we wanted done with the food, the "hot food" would not have sustained being kept, however the sandwiches were something we could have handed out to others to reduce food and money waste. Another family member called into the kitchen to request the sandwiches to be wrapped up. Staff were seen eating the food that was left over, now we are happy for food not to be wasted, however without approaching your paying customers and asking what should happen to the leftover food first, is appalling and extremely unprofessional. Considering all of the above information, to get home (to which my sister lives approximately 15 minutes from your establishment) and to place the sandwiches in the fridge and to find MOULD on the bread was horrifying. These sandwiches were given to young babies, children and adults and my sister is mortified and quite embarrassed by this situation. This party cost my sister and her husband 538, minis the additional costs for drinks on the premises, which were even more necessary due to the significant heat. I have attached a photo of the mould on the bread, this is appalling and should absolutely not been served. I can appreciate "issues" arise, however staff where not forth coming about the heating, they were at times less then helpful when approached about this and served food that required chilled temperatures into a room that was stifling. I would ask that this is dealt with appropriately and in good time, I look forward to hearing from you so we can find some resolve. Kind Regards. Chanell Jakeman
May 3rd, 2023

Apr 30th, 2023

Fun
Apr 22nd, 2023

Soft play really terrible cramped not enough space too many kids seems like they let too many kids in but not enough for them to play On Prices are very very expensive for what its was wont be going again
Apr 19th, 2023

I booked the soft-play in the morning and paid in advance, when we arrived it was extremely busy as there were 2 separate birthday parties, this is only a small soft play far too small to accommodate 2 parties plus everyone else outside the parties. I asked for a refund instead of going in and the staff were extremely rude and refused.
Apr 15th, 2023