Walsham Grange Care Home North Walsham

There are some good staff that work at the home but they are over run by staff who can't understand English. My father isn't cared for properly home have had 2 safeguarding reports placed over 3 months. I have worked in health and social care for 30 years, it's awful I have often found my father in despicable conditions, this I have reported countless occasions. We are on the phone daily trying move him with social services , I'm sick with worry. Stay away from this home, it should be closed. I wouldn't even give it 1 star.
Sep 14th, 2022

Aug 17th, 2022

Mar 16th, 2020

Peter, my father was discharged from hospital and needed a temporary bed. Walsham grange was accepted without viewing, all i needed to know was the CQC rating which was good unlike a lot of care homes these days. They specialise in dementia care and the seniors when you call are well informed, demonstrate care and don't rush you. They also seem to want to ease symptoms in a non-pharmaceutical way which surprised me. Its very easy to just sedate people these days. Dad has had some problems adjusting and even with incidents they have been fine. They were the only home available so I'm glad they accepted Dad. I could moan about some things but I'm not going to, they aren't really serious taking into account Dads journey to date, as long as Dad is safe that is the main thing for me. Yes, it may seem chaotic, but if you visit any home that cares for dementia patients it will be the same. Unless of course they are sedated, which then makes you ask questions about their motives, ethics, standards and practices. So bear this in mind if you visit, but if your loved one has dementia they are best in a home that deals with that condition and knows the current NICE / good practice guidelines (if you have a brain injury you would be treated at a neurological facility, not an eye hospital, the same should be for speciality care in your later years, use a home that knows and is aware of dementia, otherwise they won't cope and your relative won't be getting optimum care). My point really is that the home will seem chaotic but this is the patient type not the running of the home. It an old building with character with 2 local GP practices and the out of hours service is based in the town which is always reassuring. They couldn't accept Dads cat but there aren't any issues me bringing her in. Out of this whole dementia diagnosis, Walsham Grange has been one of the few positive experiences. Social services should be ashamed, they assessed Dad at the home after respite and said he didn't need residential care and he has capacity. Well if the consultant says he doesn't have capacity and Dad doesn't know where he is, I don't know what legislation they are using! But these things happen when you aren't assessed by a social worker but rather a practitioner. No disrespect at all (i worked through the healthcare grades too) but budget cuts mean cheaper and perhaps not as knowledgeable clinicians / practitioners. Im a paramedic and assess capacity regularly (its pretty easy) but I am ashamed of social services refusing care. My father left the gas on and isn't safe, plus the lack of capacity, so how does this mean he doesn't have resudential care needs - well i know why, they don't actually assess mental health / state, how behind the times is that! Needless to say we are self funding Dad and have complained to social services but I have been exhausted and ill over this whole experience. I see it a lot at work too (inept social services). Their board papers go on about 'we have too many people in care, encourage care in the community, our budgets are low' - do i need to say anything?! Plus they have a year end surplus, disgusting treatment of people with dementia. I dont know how elderly people get on who dont have relatives to assist / pursue matters, it is a concern. Plus trying to get a care needs assessment waa like asking for 100kg of gold! (a legal requirement too if you request one). Finally (after my palpitations have gone!) the cost is 800/week for a room with an en-suite sink and toilet (no shower). Compared to Norse homes this is much cheaper if you are self funding. The norse home i asked about was 850 (minimum, maybe more) for a room and no en-suite (this then exceeded 1000 for the best rooms with full en-suite, wow). So, Walsham Grange seems good value. I've given some advice very occasionally as I'm a paramedic and they were happy to listen. Bearing my career in mind, i see hundreds of care homes, so if I wasn't happy or I was concerned with the home Dad would not be there !
May 24th, 2019

Unfortunately my time here was very short, the care home itself is wonderful but the deputy manager is the only problem at this care home, she is lazy and unprofessional, the staff work hard to keep the residents happy and comfortable. Wouldnt apply for a job here and wouldnt dare to send my own grandparents here. Walsham grange will only get better with a different leader.
Dec 11th, 2018