World Wide Carpets

i needed to repair two small 10cm holes in my recently laid lino (not laid by worldwide carpets). so i needed ideally an offcut. Andy was brilliant. he ordered a sample book of the brand and type in question with which i was able to do my repair without buying a meter. Andy wouldn't accept payment. Thanks Andy. Cheers!
Sep 27th, 2022

Amazing service again from world wide carpets. Thank you for going above and beyond.
Sep 13th, 2022

Sep 1st, 2021

Called in today and they appear to be out of business
Jul 28th, 2021

I needed carpets for 2 bedrooms and 2 different stairs. The supply and fit had to be within a specific timeline of 2 weeks due to me going away. A neighbour had mentioned Worldwide carpets so I decided to try them. An appointment was made via a phone call and the Estimator turned up as promised on the day/date agreed. He measured up and was very thorough and professional. I informed him at this point that I had nearly 2 rolls of underlay that I would want used on the job. A thi point he informed me that some of the underlay was a different thickness being 11mm underlay and the majority being 10mm. The solution he offered was to use the 11mm on the stairs and the 10mm would do one bedroom. This would mean we would still need to order more underlay to finish the job. I was totally happy with this arrangement. I was given a quote over the phone but offered no specifics and at no point was it bought to my attention that their would be any deviation from our discussion. A price was agreed for the work to be carried out. 10 days later I was starting to get concerned due to no one contacting me for fit dates so I rang the office. They rang me back up and a day was arranged for that week. The fitters arrived and were shown the rooms and the location of the underlay. I then noticed that the underlay supplied was not 10mm dense under which I expected to be provided to give as much soundproofing and comfort as possible but a lightweight 8mm. I asked the fitters why the material being used was not matching the quality I already had. The response was I should speak to Eddie. I attempted to contact Eddie via the office 7 times to voice my concerns the person taking my calls always promised that Eddie would contact me. Unfortunately, to date no one has had the courtesy to contact me. What is worse is that I have 8mm underlay laid in both bedrooms that feel awful underfoot with 10mm on my stairs which feels well padded and 1 full roll + of my supplied underlay still sat here unused. I feel very upset with the whole situation and realise that this company is all about profit margins and not about customer service. I paid the agreed amount in full on completion of the job. My only advice is to get a written quote and not just the a price over the phone at least you will be able to see what is actually being supplied. A poor experience that I would not want repeating and feel I cannot recommend a company that deals with customers is this way.
Aug 30th, 2020