Bright Horizons North Sheen Day Nursery and Preschool

Sadly very disappointed with this nursery. My wife and I thought we have found a great place for our daughter, however, after some months noticing that our daughter wasn't happy we decided to move away. We complaint several times to the management team and there weren't clear actions to solve the problems (bad and unclear handover every evening, child crying and no one giving solutions, our baby always hungry, ...). Finally we canceled our contract and now our daughter is very happy in her new nursery.
Aug 23rd, 2019

Our 3 year old daughter currently goes to this nursery. So far, we are pleased with the care provided by this nursery and the staff. Our son used to go to this same nursery (from age 10 months to 3 years), before they shut down for renovations.
Jul 13th, 2019

May 10th, 2019

Aug 10th, 2017

We had a really bad experience at this nursery. Installations and classes look amazing, but it's fake, the reality behind this is completely different: staff not skilled (my daughter had fever and they didn't realised. We realised she had scratches in the groin two times after being at the nursery and they didn't know anything about it). After 5 months we never knew which activities our daughter was doing, there was no communication with parents, just general things about food and sleeping. The staff work long hours and the teachers are changed very often, which is quite hard for babies to have a bond. Babies are not well assisted (our daughter was always hungry when she arrived at home, we lost clothes and found clothes from other babies in our bag, when babies were crying the staff were just sitting on the floor chatting with other teachers...). Although we realised these things several times, they never cared about it. When we left Bright Horizons North Sheen, even the manager didn't ask us the reason to leave, she redirected us to the deputy manager and she only contacted us to remember the money we had to pay for the notice of termination. We also wrote a complain to the headquarters of Bright Horizons UK and they never came to us. Bright Horizons doesn't care about your babies, they only care about your money. Our daughter cried every day she went there during 5 months and it was very weird to us. They always told us that she cried because she didn't want to play with other babies, she felt uncomfortable with older children, she was tired or simply that the cry was contagious from other babies crying in the class...The reality is very different: she's going to another place now and everything has changed positively since the first day. She has never cried, she's always happy, busy, she plays with all babies, the new teacher plans lots of activities every day and play with them. In fact, she doesn't want to leave the place when we pick her up.
Sep 24th, 2019