Frozen Moments

I ordered lotus churros and a chocolate fudge cake with custard. The churros came hard and stale with a pool of lotus sauce at the bottom of the tray. The cake was dry and there was no custard. Such a simple order Im confused how it can be messed up ?
Apr 27th, 2023

Banoffe crepe was gorgeous
Apr 27th, 2023

always order from here and rarely have problems, on the rare occasions i have theyve always been helpful and happy to help sort them out. food itself is banging, hot and fresh. delivery is usually quick.
Apr 13th, 2023

Terrible service, order not received 2 hours later and Im still waiting. Tried calling and texting the number with no response. Do not order from here. They will just take your money
Mar 15th, 2023

Wow the cheek of it order 2 shakes and a ice cream and cake through deliveroo driver turns up at my house with a waffle in a box tell him it's the wrong order he dissapears I phone frozen moments guy tells me deliveroo driver given my order to another customer and he isn't prepared to re do the order as he would be out of pocket ,got to wait 10 days now for a refund what a joke not the first time frozen moments has had me over but can safely say it will be the last.
Feb 15th, 2023