Kensington Apartments

If i could say 0 stars I would me and my partner booked this property through agoda 2 days before the check in we have no adress no details on how to access the property and they want 300 deposit paid!!! You dont see this anywhere until you place the booking. Worst customer service no one answers the phone !!! Dont ever book this place
Apr 11th, 2021

Apr 4th, 2021

Badest place, I have ever stayed. There was no hot water, no gas, all dirty. After telling the problem, responsible person promised to fix it instantly, but was nothing solve. I have rented this for 3 nights, but on second day I was forced to search for a new appartment, cause of the upmentioned problems. Apartments are located between road from one side and railway on other, so annoing noisy there. If I could I would give -10 points for this property
Dec 27th, 2020

Nov 24th, 2020

I didn't even get to stay at the apartment. Because of the tier 4 rules I was unable to go. They still charged me full price, didn't offer another day and the service I received was honestly the worst I've experienced. I felt avoided my them just so they didn't need to give me a refund. They don't pick up the phone either yet reply via email (takes a day for a reply) they gave me 2 non working numbers and kept saying "please don't hesitate to contact us" ...when it was simply impossible to do that! Don't waste your money on Kensington apartments, not worth the stress and getting robbed!
Nov 21st, 2020