Epsom Cars

Very friendly service and on time
Feb 12th, 2023

Better off walking home from airport. Just like similar reviews on here the taxi arrived to take us to the airport no problem, however on return as our flight was delayed we was reassured of the company's ability to track delayed flights "as a professional airport shuttle service". This company has nothing professional about them, we was stranded at Gatwick airport at 3am and waited 1 hour in hopes of them arriving, after calling and messaging their contact details with no answer we was forced to get a uber home. However we woke the next morning with rude and unprofessional messages, after calling the service the next morning to complain about the no show and rude messages i was asked if i wanted to tip the driver! Stay away from this company
Oct 2nd, 2022

Really let down by my experience with this company Transfer to the airport was timely and beautifully done, but the communication via text from them has been far from professional. I text before departing a few days ago to confirm the booking and was given a very unfriendly response of and your reference - no hello, nothing. I should have taken this as a warning for further trouble but as the initial transfer ended up being so good I gave them the benefit of the doubt. I text again today to let them know my return flight had been slightly delayed in an effort to ensure they were in the loop. I asked if they were able to track my flight to ensure the driver arrived on time, only for them to read and ignore my messages. I then explained that their ignorance was worrying me and chased the response only to be told why are you worrying - again a very unprofessional response. I then asked again if they can confirm with me if they are able to track my flight, to which they finally responded advising they can but proceeded to assume my flight was delayed by 3-4 hours?! Which of course rang alarm bells because it was only delayed by half an hour! So I explained this and they responded with so what is your problem? - whoever monitors the phone needs lessons in customer service! I then said if they are going to be so rude I will cancel. To which they then informed me that theyll let the driver know I have cancelled. No form of apology or anything, and now Im left stuck at the airport. Terrible service!
Jul 19th, 2022

Great cabs, arrived early and nice clean car. Will definitely use again.
Jul 7th, 2022

Would never use again. Shockingly bad service. Turned up 1.5 hours late to pick me up for a prepaid taxi from Heathrow T5. Office and driver didnt take my calls. No apology offered. Avoid.
Jul 4th, 2022