Enterprise Car & Van Hire - Dartford

Appalling service received from Enterprise Rent-A-Car, Dartford, out of hours service. A full complaint has been raised with the AA following the same. I do not intend to post any further material until the investigation by The AA and indeed Enterprise has concluded. I will then post the entire background to this case.
Apr 28th, 2023

Apr 22nd, 2023

The van was soaking wet when the van was handed over, which hides marks or scuffs. When the van was return the young lady rushed to the back of the van and made a few suspicious movements and magically a scuff appeared on the rear door. They advised me that my deposit would be held and used for repairs. After a long argument the manager came out and realised that I was not going to give in. So with that she waved off the claim. Be aware!!!
Apr 14th, 2023

Mar 30th, 2023

Excellent service, very straightforward van rental. No pressure to sign up for extras if I didn't want them and the lady I dealt with was friendly and helpful
Mar 25th, 2023