Idyllic Suffolk

Feb 2nd, 2023

Jan 12th, 2023

Was not at all happy with the service I received and very disappointed. Booked a holiday, got there and house wasn't cleaned / front door open. Couldn't get hold of owners. Took half hour to get hold of company. Asked to be booked in somewhere else and told this could not be provided.The snug room which was advertised in the booking was out of use, now a music room. The owners could have phoned or text to explain that there was a problem, not good enough letting us drive a hour and half to a house where we had to turn around and go home. It took over two weeks to get money back. The only compensation offered was when we asked for something back to cover petrol costs etc. We were so upset and completely disappointed. The whole experience was very stressful. Do not recommend at all! I'm happy to explain. We found the property with door open and someone had been cleaning then lift. The owners house was dark and locked up . When we got hold of Charlie at this point I did not know what had happened. He was not able to come out as he was unavailable. We asked if we got half are money back and a cleaner come the next day we would stay which Charlie agreed on. Then I went up the steps to find snug room was now a music room not what was advertised. So I phoned Charlie and asked about the snug room which he explained was out of use and should be locked. At this point I asked for a full refund. We went home . The next day I spoke again with Charlie about refund and I pointed out it wasn't on about the snug room not being in use when it clearly was in the advert of the stay. This is when Charlie replied and said Iv spoken with owners they said they could have got snug room ready if I asked them. We had to ask about the 50 per cent t was not offered. It was agreed when I asked
Jun 20th, 2022

Jul 31st, 2021

Jun 29th, 2021