Buckland Surgery

Receptionist at this surgery is rude. She opened mail not addressed for her, and overall not happy with her attitude.
Apr 30th, 2023

The worst practice with a worse attitude, The receptionist which is the olderone is so rude and thinks she is a doctor and doesnt follow procedure and makes stuff up as when I get a different staff member although still a bit like there doing you a favour. As for the doctors then they are guessing just to get you out. They wont care if anyone complains or gos but it had to be said your staff are awful.
Dec 12th, 2022

Called today about my sons yearly health check up only to be greeted with useless and blunt responses. No help and very sarcastic secretary. Maybe don't work with customers if you have such a horrible attitude and no patience.
Dec 11th, 2022

Moved to the area 7monts ago, joined them because of their good reviews, left them week ago, you can't get an appointment even though surgery is empty, 3-4 weeks wait. having stomach issues last 2 years, asked Dr.Celia to refer me to Gastroenterologist to get checked, she said no need, its stress related,insisted to ask my previews doctor who had plan for me when i gave birth,aparently she did contact them, this was in October yet no one came back to me,. I think no one cares,you need to chase them up to get answers then told off why you keep calling them. The only polite person in there is Alison receptionist, others are rude including some doctors, particulary Dr.Tripp that i haven't met before, she told me that i don't know you, and I'm alone here, we spoke on the phone,she was telling me off that NHS is not funding them etc, then hung up on me, attitude which left me in tears, I've asked receptionist Gill to complain about Dr. Tripp ,but nothing, im not sure she made a note,as she's was always horrible to me,barley looked when I needed to check in or ask something, manager never called me. Avoid if you can.
Dec 4th, 2022

Highly recommend buckland surgery. All the staff are extremely friendly and go above and beyond to ensure their patients are happy and well taken care of. I feel relieved to be going to this doctors and compared to previous ones Ive been too its a breath of fresh air.
Nov 13th, 2022