Boots

Appalling and trying to complain online is even more appalling
May 1st, 2023

How one member of staff at Boots Newmarket can take away the well mannered staff that are usually there! I go to Boots pharmacy every Tuesday to pick up controlled tablets that I use. I am disabled and a pensioner, so always check prior to leaving home. I did so this morning 2nd May 2023. My tablets were not there, it is now 2.25 pm, my Doctors surgery has signed off on them, but I am still waiting for a call. Its costs me 5.20 each way as I have a foot full of metal and use a stick. The usual pharmacy staff were not there today and the pharmacy assistant, 1. said when I rang this morning, 'you need to be patient it was a bank holiday the doctors were off for 2 days LOVE'.!!!!! Hello I know that but she dismissed me. I went into the store to ask if there had been any movement, around midday, the same assistant were abrupt, rude and dismissive and the answer was NO! I am leaving my name so I am going to use hers its Natalie. The normal staff there are lovely, accommodating, helpful have even brought my medications to me. What an absolute shame that one individual can take away all the credit that such a devoted staff at Boots in Newmarket normally display, even when there are run off their feet and have staff shortages. Shame!
May 1st, 2023

The pharmacist was amazing, asked me questions on new medication and said someone will call after a week to make sure I am ok. Wonderful service.
Apr 26th, 2023

Diabolical "can't do", "won't do" attitude. Miserable guts on the till who has zero customer service skills. Basics of customer service. I went to a rival pharmacy the same day where staff were friendly and helpful AND had my prescription in stock. Boots Newmarket is complacent and has a real problem in its pharmacy. Won't be going there again.
Apr 14th, 2023

Mar 26th, 2023