Masala Indian Takeaway

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Apr 8th, 2023

We have used Masala on a number of occasions recently and we are always really pleased with the service and food. We always collect and food is often ready within 25mins after ordering. The food is really tasty and has the right amount of spice. The staff are always friendly and pleasant. I would definitely recommend Masala to anyone looking for a local Indian take away.
Apr 1st, 2023

Ordered at 5pm, promised delivery at 5.45pm. I phoned ask where my food was at 6.15pm. I was told it was waiting to be collected. As our whole family was over for Mother's day we opted to collect as it would be faster as we live nearby. They offered us an extra dish as we had to now collect which was fair. When I arrived to collect said order, other people were being handed their food. I asked for ours and it wasn't even cooked! They lied about it being ready to collect. I then asked why others were getting their food when we were the first order that was now 1 hour 40 mins late - no answer, no apology. They said it was cooking now but no answer to my questions, no apology, and straight back out the back leaving all the other customers waiting to be served in the reception. Here comes my food I thought - nope more orders for others who ordered later again. It was an absolute joke and nobody seemed to know what they were doing. The place is under new management and I would never go back despite being a loyal customer and regular for years. My last review was 5 stars but the new owners shouldn't get a one star. I hate being lied to the most, and then no apology. They wouldn't answer my questions, as it was clear they lied and been caught out. I asked where the delivery driver was and then told they didn't turn up that night - be honest and don't keep good customers waiting! Don't lie about it being ready to be delivered. That said, it's the same excuse other reviews have been given weeks ago..(see below).. coincidence?? We got the food over 2 hours later and even after being told it was just cooked it was still Luke warm. We ordered a mixed Massala that was not mixed, just chicken. The extra dish was not included but it was to be expected after what I'd just witnessed in the take away. They did offer me a bottle of coke like they were doing me a favour. A massive disappointment considering I was a happy local that's gone from 5 stars to 1 star review. I would not recommend this place to anyone following my experience.
Mar 19th, 2023

Wasnt aware when weve ordered our last delivery was 2,5 hours later turned up & when nice rang up , they werent that apologetic just one cold sorry & been asked if I wanted to collect it but it would be only extras 15 more min than had to wait another half an hour ! Overall the food was eatable but was taste wasnt the same more liquid curry sauce & only a few pieces of meat was in it ! Now not sure Id trust them to order again
Mar 7th, 2023

Great food, lovely staff and very fast service. A**
Feb 28th, 2023