Flowers By Flourish Ltd

Appalling customer service. I ordered flowers from them for a birthday (3 days in advance). They still haven't arrived the day after they were due. The company blames Royal Mail and takes no responsibility whatsoever themselves. Refused even to give a refund. Don't buy from them!
Apr 27th, 2023

Lovely team who went above and beyond to sort out the delivery date error I made when ordering a bouquet of sunflowers for my Grandmother. Really polite and professional - will 100% be ordering from them again :)
Apr 18th, 2023

Apr 15th, 2023

Sent a different version of the flowers that I ordered, was told that the owner thought they were 'rather fun' and essentially told to get over the fact they were different than the pic and the flower I ordered. I chose a certain flower for sentimental reasons so to be sent a different variety completely ruined the purpose of the flowers in the first place. James was unhelpful and patronising via email. I was sent some T&C's that state the florist can send different varieties at their discretion which is absurd. Plus they didn't arrive next day delivery. The flowers also lasted a couple of days at the most. Over priced for what they are. I will never order again and would not recommend.
Apr 11th, 2023

DONT USE THIS COMPANY!!!! WATCH HOW RUDE THE OWNER JAMES HUNT REPLIES!!! He also shares customers details online so beware. This company sent my order to the incorrect address and then claimed it to be my fault as I enter my own address and own billing address incorrectly. My bank confirmed they wouldnt have allowed payment if I entered it wrong which means this company changed my details to refuse a refund after delivering to the wrong address. I spoke to the managing director JAMES HUNT who immediately in his first email stated I am ridiculous and lying without even asking for my proof. The customer service shown by someone who is suppose to deal with customers correctly and investigate the problem is enough to put anyone off this company. Their main contact number isnt even a real number either. Shambles of a company.
Apr 12th, 2023