The Teahouse

Manager/assistant manager appears quite rude? Noticed on two occasions. Usually a busy place and a wait, which is fine. However the person who is seating customers does not acknowledge those waiting at all, not even a simple hello or smile. Would be good to let customers know the waiting time? Gave up after 5 minutes of 0 acknowledgement at all and left.
Apr 29th, 2023

Had an amazing time here always feel so welcome and at home here would like to thank Sophie and most important carol who make every visit special. Will be back very soon
Apr 12th, 2023

Great range of teas and some gluten free options for lunch. Nice building and friendly staff.
Mar 31st, 2023

I was excited to see QB has rebranded and reopened but unfortunately my experience today was regretful. My sister and I ordered a breakfast option and two teas. As we sat, the tea house slowly filled up which is to be expected. What I didnt expect was to be kicked out roughly an hour later by the manager when a group of 3 came in looking for a table. Bear in mind, we were not the first people to arrive, I still intended to order more tea and we were a party of two at a small table near the entrance. If the manager was so intent on creating space, it wouldve made more sense to request a group of 4 (there were 2 which had been there longer than us) to leave although of course, I dont condone kicking anyone out. People at the tea house are accustomed to waiting and its perfectly acceptable to tell people a wait time too. I told the manager I intended to order again and she insisted that people were only allowed to stay for an hour and a half (a completely made up rule Ive never heard of for a tea house and besides we werent forewarned of this when we were first seated). From the beginning she had very stand off-ish energy and was patrolling the tea house much more like a bodyguard than a manager. Im not sure if there was an element of discrimination in her decision to remove us but either way the experience was embarrassing and upsetting. I will say, the tea itself was excellent and the rest of the staff were lovely.
Mar 28th, 2023

Food : 5/5 | Service : 5/5 | Atmosphere : 5/5 More
Mar 26th, 2023