Shieldfield Pharmacy

Always great service
May 1st, 2023

I recently visited for a vaccination and I must say, the staff was absolutely fantastic! The staff went out of their way to ensure that I felt comfortable and at ease throughout the entire process. It was an excellent experience and I would highly recommend them to anyone in need of vaccinations. The staff are great and quick and easy. Thank you for the great service!
Apr 29th, 2023

Pharmacist spoke to me extremely rude over the phone. Never coming again
Feb 28th, 2023

Just overheard my friends previous conversation with your pharmacist and I must say it is disgusting the way you speak to customers who are in need of your help
Feb 24th, 2023

Awful experience talking on the phone with a pharmacist located here. I had previously arranged to order an emergency prescription for SSRIs with 111 to be sent over to this pharmacy and the woman I spoke to questioned me on my usage of these and said it is my fault for not having these tablets available (which I explained that the NHS app rejected my previous requests which led to me being in a shortage). When I asked for more information on the subject it was clear from her tone she was very disrespectful and was looking for any sort of excuse to make me feel as if I was the problem accompanied with that she did not feel comfortable supplying me with the prescription. She also said when I mentioned I put the medication in multiple different spots to adapt with my lifestyle (e.g. wallet, work bags, travel bags) and said I should not be leaving my medication in different places in case somebody accidentally takes them??? Who just takes peoples random medication accidentally; this confirmed my thoughts of her delusion. You would have thought the pharmacy would be well trained within customer service as they are dealing with the most high-risk mental health problems and you never know when you are gonna push someone over the edge!!! Awful experience, its a shame the pharmacy brand as a whole has to take this criticism because of one woman who cant properly interact with other human beings and adopts a toxic victim mindset.
Feb 9th, 2023