Holmside Medical Group

Worst doctors I have ever known to get an appointment or get back to you
Apr 12th, 2023

I would recommend to avoid this practice, in February my husband went in and filled in the paperwork to be registered with them, one week later he received a phone call confirming we were all registered, when I tried contacting them for an emergency they said we are not registered with them. Now myself, my husband and my mom getting phone calls from their number and when I return the call they said they never rang or it was by mistake even though they called a couple of times, and didnt leave any voicemails, customer service its shocking and very unprofessional.
Mar 6th, 2023

Recently diagnosed with cll/sll only found after surgery doctors overlooked my bloods for 5 year. Can not get appointment even though am priority spoke to practice manager who said I will always get appointment rang today no appointments never call me with any results from tests always have to follow up myself. Receptionists are obnoxious and no help at all. Leaving practice now as this is a joke !!!!!
Feb 14th, 2023

Jan 8th, 2023

Appointment service needs a complete overhaul I waited 2 hours for a call back only to be advised by the receptionist that an answer machine is not in use after I had been advised as being number 1 in the queue and a call back to me would be made. Waited 2 hours no call back, I then recalled the surgery only to be told to call 111 or attend a Walk in Centre. No respect as to my condition or empathy shown by staff operating the phone lines. Please review the procedures and provide a professional service to your patients.
Dec 23rd, 2022