Newcastle Jesmond Hotel

Positives: Very clean and neat. Very well suited for ONLY SHORT (not more than 2 days) stays. We got the biggest room in the hotel and it was quite spacious. The bed was extremely good. Negatives: Unfortunately, we had to stay in this property for more than 15 days as we didn't had any other options. This is absolutely not suitable to stay beyond 2 days as there won't be anyone to attend our needs as this being a self serviced apartment. Even if we call the management they say that they will resolve the issue but they won't attend to it until we vacate. We were wrongly misguided twice that this hotel has a lift but actually it didn't. We had to lift manually all our 100 kgs of suitcases to third floor. We were provided with only 2 days of basic necessities and no matter how many times we called them we were not provided with coffee/toiletries in sufficient number. The kettle was very bad and we requested to replace it which they didn't do. The water in WC was continuously leaking and nothing was taken care in that regard as well. They had a note in bathroom regarding the importance of water saving. Not sure if that was meant for only customers and not the management. In a single sentence, this hotel is not at all worth to stay beyond a single night or maximum of two nights.
Oct 31st, 2022

Oct 23rd, 2022

Sep 29th, 2022

Horrible. Room no 403: 1.The drain in the shower is blocked. water is spilling out of the bathroom. 2. Room and bathroom were not cleaned after the previous guest. 3. The keypad at the door to the room is unreliable. Often does not work. You cant enter inside. 4. The hall at the main exit is dirty. Garbage is piled up. Customer service sends message " hello my dear guest, let us know if you need something. YES!!! I NEED CLEAN ROOM!!!!! Generally I am disappointed.
Sep 29th, 2022

Sep 27th, 2022