Sovereign Lodge Care Home

I worked here as agency cover, the staff were amazing, really good environment and enjoyed that I had time in between to get to know the residents.
Dec 9th, 2021

Sovereign lodge very friendly staff
Mar 27th, 2020

This company mariposa/papillon care likes to hide Google reviews, it's not something a reputable company should be doing. More problems than enough with this care provider. I wouldn't place any relative of mine in the hands of mariposa or papillon, one of the other brand names that this company trades by. Slippery regional management Sharon King who I'm informed is no longer in the job didn't want me to "go all over the Internet" without giving her a chance to sort any problems out. The homes actual manager was hardly available and has also gone. I was told by what is now the homes manager but wasnt at the time that he didn't have to answer to me as I wasn't the person I visits next of kin! in a stroppy dismissive demeanour. Slow to admit to problems and even slower to do anything about them. There's a total lack of privacy for both residents and visitors, It's owner needs a kick up the backside, some stroppy staff with a talking down to you approach REALLY, when your twice their age. Come off it mariposa get your customer care sorted. As a care home it's average, I'm told food is poor and there's staffing shortages as well. The care industry has a poor reputation but is big on PR hype. This operator doesn't raise the bar.
Oct 10th, 2019