Minibus hire Newcastle

Dec 1st, 2022

Fantastic company with great communication and a first class, caring and safe service. Great to work with and will definitely use again.
Nov 28th, 2022

superb company
Nov 24th, 2022

Fantastic service from this company as always. Friendly driver who went out of his ways. New vehicles which are comfortable. Very punctual. Thanks!
Nov 20th, 2022

One of two mini buses did not complete the outward journey. After a lot of emails back and forth, the company have finally issued an apology for the failed journey and Shabena Mahmood has now offered 40% off our next booking. However, what should have been issued is a 25% refund of the cost of the current booking, as 25% of the agreed service was not met. At least then we would be able to refund the guests who had to pay for last minute taxis on top of already paying for a place on the bus. Why would we ever trust this company with our money again? We unfortunately fell for the excellent reviews - dont be as nave as us; click on the reviewers Olivia Grimshaw, Shabena Mahmood, A m and Stuart Brodie and look at the other reviews theyve left; youll see that theyre all just employees, mates or relatives trying to big up the various branches of this company. *UPDATE - in response to reply from company:* Firstly, I would like to thank you for responding to my review only 3+ months after the event. "Customer was advised that the bus was going to be slightly late" - in fact your poor bus driver had to contact us himself to inform us that his bus had broken down and was completely out of service since you were not professional enough to do it yourself. "due to the customer herself changing the pick time at a very short notice" - the customer rang you earlier in the week to ask if it would be possible to change the pick up time to 15 minutes earlier (simply for peace of mind due to possible unexpected traffic etc.) which you said was not a problem; if it was, you could have declined to make the change and the customer would have had to accept your decision on that. And your use of the phrase "due to" is entirely misleading as actual reason for the failed service was that the bus had broken down. "Customer was aware the bus was going to be late and could have rebooked or cancelled the service" - by rebooking I assume you mean with another company since you informed us you had nothing else available... but where you expected us to find a 17 seater minibus within an hours notice on a Saturday afternoon I'm not entirely sure? No option was given to cancel the service, and, as explained above, in the first instance we were contacted by the bus driver who would not have had the seniority to offer refunds. "then next day customer decided to ask for a refund" - I am confused by this happening the "next day" being brought up in a negative context - did you expect her, as a bridesmaid, to spend the day of the event on the phone to your useless selves getting herself even more stressed out and missing even more of the festivities? Please take this seriously. "Totally unacceptable review" - the review that I have left is completely honest and factually correct. The only unacceptable thing here is your service. "all these negative reviews are done by individual group from the same party" - Yes, when you hire out a bus to carry 17 individuals who have all paid for their place on said bus, I think you will find that you have gained 17 customers. Not just one. Not to mention the bride and groom who were also let down indirectly, due to their family members failing to make it to their ceremony and being missing from important wedding photographs that would have been cherished forever. I am honestly very surprised that all 17 customers have not left a negative review and think you should really be thanking your lucky stars that they haven't otherwise your rating would be so low that you'd have to go through the hassle of changing your company name; I wouldn't be surprised to find that this has happened previously considering the morality shown so far in our dealings with your company. Responding to reviews with misleading information will not improve your public image. If you need any further clarification as to my complaint with your company please do get in touch as I'm finding it quite therapeutic getting this off my chest and would relish the opportunity to continue discussing this matter with you.
Nov 27th, 2022