Stoneacre Newcastle Scotswood Road

My Jeep has been in with them 3 times now for overheating. Each time I have been charged for them to look at it and for a new part plus fitting. It is still leaking Coolant and overheating 1500 later over 3 months I still don't have a working car. Called again and they want me to pay for them to look at it a 4th time!
Mar 29th, 2023

Over all I would not recommend or ever visit Stoneacre again. New car day is meant to something special. It's a massive purchase. The shine has been totally taken away from my new Jeep. It doesn't matter which way you look at it, the facts are that they let me drive away with a mouldy car with parts taken out of another car on the spot & I've had to purchase my Jeep accessories from another Jeep dealership. I was embarrassed for myself that I was put in that situation. Their customer care is poor & I've had to escalate my complaint to head office. Here is a summary of my complaint. No pre vehicle delivery inspection. Cover missing in boot. Mould in window seals. Damaged window seal. Nail in trye. V5 form incorrect delaying plate ordering. Lost electronic paperwork delaying previous car finance being settled & delaying UConnect services being enabled. UConnect needed updating. UConnect bluetooth intermittent. 3 week wait for parts from Italy despite my cargo shelf arriving in 10 days & via Scotland. No customer service whatsoever. 7 hours of my time taken up with having issues rectified. EDIT: I have had to escalate my complaint to head office as the branch's customer service has been so poor. 18 month EDIT: Only 6341 miles on the clock & it's only 18 months old. The car wouldn't start today as there was a fault with the battery as diagnosed by the RAC. My options? Wait 2 weeks for Stoneacre to see to it & not know if it would be covered by warranty or purchase a new battery for 217. I paid the 217 as that's how much I don't want to deal with Stoneacre. Took the RAC guy 10 minutes to change the battery. I was also told by Stoneacre that the warranty wasn't held by them but by Jeep directly. I called Jeep who confirmed the warranty was in fact held with the dealership. Once again their customer service fails & they try to pass the buck.
Mar 22nd, 2023

I work here
Mar 20th, 2023

Alfa Romeo dealers choosing to hide behind a shameless attempt to avoid a Warranty claim for a corrosion issue. Grow a pair and support your loyal Customers!!
Jan 13th, 2023

Superb service and they really do put the customer first. Made to feel welcome from the second I stepped onto the forecourt.
Dec 31st, 2022