GAME Newcastle inside Sports Direct

May 28th, 2022

Amazing service ! I visited the Newcastle-Under-Lyme store and received such amazing service. I was looking for additional storage for my sons Xbox and didnt have a clue what I needed. I was talked through all options and the differences between them and decided on the product that I needed. The young man on the desk was so helpful and I will 100% be visiting this store again ! Thank you !
Apr 6th, 2022

Sep 15th, 2021

Terrible service, advise, attitude from Isac the so called manager. I don't have the words (politely anyway) to explain how bad it was! I bought a product on his advise, walking out thinking he was helpful and informative. However, I got home realised it wasn't the product I was asking Isac for and tried to return the product literally 20 minutes after purchase. I'd repacked the product inpecabily, same condition as purchased... to be met with I can't bring it back as its been opened. When I tried to explain it was not fit for purpose, I was told i should of read the box. Even though he had advised me in the first place. .... after arguing in quite an offensive manner, bringing sports direct into for some reason, no idea why!!!!!!. He told me I could exchange for a more expensive model, why didn't he say that in first place? I may well have done that... Without a shadow of doubt it was a case of take the money of the sale happily but after service, attitude and general communication, was an absolute disgrace!!!!!!!!. I am sorry to write this after reading so many good reviews , but feel it has to be said!
Jun 21st, 2021

Apr 8th, 2021