Argos Newcastle Under Lyme in Sainsbury's

Excellent customer service
Feb 25th, 2022

Really easy to order. Not totally clear how you get to it from the main Sainsbury's store. But the staff are helpful and professional.
Aug 23rd, 2021

Very long queing times whilst staff seem to be hiding in the back. Also had to return an item which would not boost my wifi signal as described. They initially refused to take back because it had been opened and plugged in. Was told I had chosen the wrong product and it was my fault for not doing enough background research before purchasing. Eventually they agreed a refund but was very stressful and not the sort of customer service I expect from Argos. Will certainly not be going to this branch again! .
Jul 16th, 2021

Nice clean store with helpful staff. Maybe make it less confusing for customers about where to que. While I was shopping there today there were quite a few people waiting but no clear line so people were jumping in front of others which caused a couple of customers to get annoyed.
Jun 15th, 2021

Be aware if purchasing electrical goods. Even if you are not happy with the product within 30 days they will not refund you if seal is open. I wanted to return a computer which was way too slow and other buyers for this item have left similar reviews in regards to the slowness. I told the staff member this and they turned it on to test it. Obviously their opinion was different to mine which wasn't a surprise as many people have said how difficult Argos make returns. Everyone has different opinions which I respect. Anyway after saying that they thought it was fine I was then told they could not refund anyway because it had been opened. So not sure why the staff member didn't tell me that to start with as they didn't need to test as refund was going to be denied. I understand it if I was reporting a fault. So I will be using Very and Currys from now on. Much easier with these companies.
Feb 17th, 2023