The Co-operative Bank - Newcastle-Under-Lyme

My bank card was blocked by visa for online payments a couple of days ago and i also had a couple more issues that needed to be resolved. I was helped by a really nice lady called Katie, she was so friendly and efficient, she explained everything clearly and sorted my problems with a smile and could not have been more helpful. It was such a surprising an d pleasant experience. Thank you so much Katie, you are a credit to your employers, this level of service with a smile is so unusual these days. Keep up the great work, if you have a problem Katie can definitely help.
Apr 12th, 2023

Mar 5th, 2023

Been here a couple times never had any problems. Went today as been locked out of my mobile banking and a lady helped me so I could log back in, she was very helpful and made it very easy as I tried to phone customer services and was constantly on hold. Will definitely go straight here next time
Feb 12th, 2023

After failing to get any answer on the phone I've decided to visit my local branch to address a problem which keeps happening every month. I think everyone else has done the same.Been here 30 mins now and I've only paid for one hrs parking. Come on Co op get your act together or I'm having a look at Martin Lewis site to get the best changeover deal
Feb 8th, 2023

Very helpful Bank even over the phone when we were making some enquiries really pleased the staff was very polite.
Dec 13th, 2022