Intelligent Retail

Making the decision to use Intelligent retail has been the worst business decision made to date. We've held off leaving a review for a long time and don't write this lightly. Starting with something positive the IT support staff are excellent, we speak with them regularly and they are patient and knowledgeable. They must be frustrated with the level of support end users need but never show this and without them we would have cut ties with IR years ago. Unfortunately this doesn't even come close to making up for the bad and please bear in mind this is our experience only and I can see from the reviews some people have great success but I wanted to give our perspective from a company who use it on multi channels as that's where the main issues come from. To start with we feel the system was mis-sold, we were told stock updates in real time (within 20-30 seconds). This was important for us as we sell instore, website, amazon and Ebay. The reality is that stock can take several hours to update which means we oversell almost daily and are constantly fighting to stop amazon and Ebay suspending us due to high cancellations. The system is slow, really slow, to do anything, I often read my book when clicking between screens or updating something, it's that slow I'm getting through a lot of books!. We are constantly told this is our hardware's fault despite more than doubling the spec they required to run IR. The system is buggy beyond belief, it crashes weekly, they have no alerts set up for when the system goes down so we regularly come in in the morning to the system being down and even more products overselling than normal. The product doesn't integrate with Royal Mail. We asked about this in the sales pitch and was assured it would. It doesn't so all web orders have to be entered manually into Royal Mail. The biggest issue we now have which has pushed us over the edge is that products no longer go up to Ebay and Amazon seamlessly. I appreciate that amazon and Ebay change their systems regularly however you can't sell a product that no longer works with the partners you claim it does. These are just some of the main issues we have and feel trapped in the product. As I've said I don't write this lightly, however after spending years trying to make this work we've given up, it adds hours of extra work to our day and we lose sales and customers due to IR.
Aug 9th, 2022

Migrating to the Intelligent Retail platform for our retail websites has been a big success. We have seen online sales increase and often receive positive feedback on how user friendly our websites are compared to the previous ones. I find Intelligent Retail good to deal with and open to discussion about improvements that are quite often implemented.
May 5th, 2021

We changed from Cybertill to Intelligent Retail, what a big mistake. They promised things that could not deliver, the multi channel was a constant problem it never worked properly, support was very poor, it was a year of constant problems which were never ending, we have now gone back to Cybertill. I would suggest anyone who is thinking of using Intelligent Retail that they read all the reviews they can before making a decision, I wish I had.
Apr 30th, 2019

Apr 11th, 2019

Nov 18th, 2018