Safestyle Newbury

An example of their work (measured miles too small, not the colour we ordered). Plus plenty of poor work/defective windows elsewhere. Have our cash and have been ignoring our calls and emails for months. Avoid at all costs!!!
Jun 16th, 2022

Bunch of cowboys. I would never use them again or recommend them. Customer service is non existent. They messed me around for over a year, damaged my property, were hostile when challenged. They have no skills in dispute management. If you want a clean flush and professional finish, please go else wear. Three years on and still getting remedial work done
Apr 30th, 2022

Scam, Fraud, Health & safety hazard, hidden charges / extortion , lies, aggressive and this is just the beginning. This company is a record holder on the highest fine given by Trading Standards (2018) and it is still the same company if not worse. I have made a mistake to choose this company. They damaged my property - plaster around the windows I can see internal of my walls! When I asked to repair the damage they caused, they said it is 110 pounds extra per window extra (hidden costs, or extortion?!) They delivered broken hard wood shelves - when I rejected them I was told they are made out of natural materials, and the nature wants the wood to crack and you cannot wind with the nature! Installation was suppose to take 2-3 days, max week. After two weeks of what they called work (by a single person ofc.) still no way near to completion. Fast forward 4 months, I got windows and door "installed" with big damage to plaster - +15 cm width. Shelves broken and damaged during installation, PVC chipped in a window, patio doors shelve completely loose and causing tripping hazard. During the installation fitters decided to leave screws, nails debris all over my house. No cleaning was done. During installation they throw the window frame from 1 floor directly onto my patio in the garden - I guess it was the fastest way?! Additional scaffolding was apparently needed - but only on the front of the property, not on the back (my house is symmetrical) and paved patio on the back! In the middle of installation fitter was trying to force to me to sign the completion form, before even the front door was installed, and all the damage present! thew drama he threw was unbelievable, trying to make it personal as he worked hard, and he won't get paid etc. etc. Shouting and begging was involved.... Unbelievable. The whole safestyle (UK) operates as one big scam organization with all the work being sub contracted. In order to get in touch with customer services and finally reach a person who can potentially help resolving the issue you will spend several hours on wait, being transferred between departments, until you reach a mysterious person who call him/her self "safe style" just to hear they will call you back - that never happens. I bought the windows using their 0 % interest free loan. The principle was that safestyle will not get the money until I sign the release form - this is a lie! as in small print in agreement with Barclyes Partners they can get the money anytime the want, saying they have delivered the goods and service!!!! I was just notified that they (safestyle) decided that they have delivered goods and service so they took my money. Please checkout the court case against this company. I reported this case to Trading Standards hoping they can resurrect the court case from 2018.
Sep 15th, 2021

Would not use again got money and can't get them back to finish the job three no shows month down the line still waiting
Aug 3rd, 2021

Service is bad not finished the work pay in full and still waiting for the work to be finished so do not use them
Feb 14th, 2021