Carphone Warehouse

Jun 4th, 2022

Mar 22nd, 2022

Purchased A71 at 350, offered no discount, no discount on a case. Got home activated the mobile everything great, until the new update. All apps gone, had to re download every app from app store each time i wanted to use them or logged on or off. Went to see James who I purchased the mobile from, not wearing a mask but everyone else in store were!! What an arrogant boy, he was not happy is kfc had arrived. He flatly refused to acknowledge that this 350 mobile was no correct. I explained possibly the software download has a hitch or issue or the mobile hadn't accepted the information. He refused to do anything as he could see no wrong. He went for dinner and left me to ring carphone warehouse customer service, it took me over half an hour to find the correct department to explain the situation. Eventually they said, Mr arrogant should of placed the mobile on the diagnostic to see if there was an issue, which we knew it would as if was working correctly but no apps were appearing. Why did he not do this in the first instant, possibly hoping I would leave when he went to eat his kfc. Phone diagnostic showed it was okay. He then said, I cant do anything, no manager available. He reluctantly gave me samsung customer care, I rang and they identified that the software had not downloaded correctly and I had to completely reset the mobile under their guidance, check all relevant settings and completely re start the mobile from new. It worked. Know why could Mr arrogant boy not suggest this or offer this advice. His customer care attitude was awful and did not display good service or care. I certainly wont be recommending carphone warehouse or purchase anything of a high value, I bet Mr arrogant James Bruce gets his bonus this month as no one will have flagged his attitude to senior management. I was also surprised they leave the ipad on their desk, the computer displaying personal information, when they leave.
Dec 31st, 2021

Jul 28th, 2021

Very secure massive place security and staff helpful rather slow at off loading.
Jun 5th, 2021