Strada Taxi Newark

Apr 29th, 2023

Not trustworthy and poor customer service. Also phoning my son and trying persuade him to get me to take down this review because it is bad for business is not good. I Booked a car ten days in advance to pick up my son between the Newark stations on the Friday and then a return trip on the Sunday. Helpful lady took the booking and assured my that cars would be there to meet my son and that they would monitor the train progress in case of delays etc. On Friday my son was picked up ok but on the Sunday there wasn't a car waiting for him. He phoned Strada Taxis and was rudely spoken to by someone telling him there wasn't a booking. I know this is a low value fare but if they didn't want to do it then I would have looked for someone else. In the response to this original review, the company posted below. My response now is: The booking was made on the 8th March and looking at my call log was made at 08:41 hrs and the call lasted 3 mins and 20 seconds. In answer to their points 1 and 2 - there was a booking because you picked up my son on the Friday and moved him between stations and it was me who made the booking. I was advised Friday's journey was 5 and the return would be 7.50. At the time of booking I asked if my son should phone to confirm the arrival time and was told that this wasn't necessary because the driver will keep an eye on train progress. They had my son's mobile number not mine so any SMS would have gone to him. On Point 3 I think you forgot to log the return journey and this is the problem. No I did not book with anyone else and it is insulting that you suggest this.
Mar 26th, 2023

The Strada team are the most reliable, personable and professional taxi company in our area. After being let down by other providers, my go to company is Strada. You guys are amazing. Thank you.
Mar 23rd, 2023

Feb 22nd, 2023

Pre booked service was excellent! Great communication, prompt arrival and comfortable journey. Drivers were very professional.....5 star service!!
Feb 8th, 2023