Balderton Primary Care Centre

Worst GP ever !!!! No start !! Reception staff are great (very nice, very good at their jobs), Doctors are worse than bad, constant wrong diagnosis, I was told twice (diffrent issues) that I was making thigs up "stop google it" both times I ending up in hospital, once in sugery (I am a very healthy younge-ish lady). They mis-diagnosed an issue for my son, I got a second and third opinion and then went to emerency care who sent us straight to mansfield hospital. Im currently changing GPs. I would advise all to stay away!! I think this is where the doctors that cant get a job go
May 2nd, 2023

Great experience dealing with a very personable receptionist. Nicola listened well, asked great questions and made the dreaded experience of calling the doctors a joy. Keep up the good work, Nicola.
Apr 19th, 2023

If I could give a 0 I would tried calling up from the Friday 31st March up until today 6th April to try get an appointment called up every day 8am on the dot could never get an appointment got told on Wednesday 5th that best bet would be to call up 111 which is what I did 111 said I need to go to a&e so again did that sat and waited for 5 hours before was seen then got prescribed naproxen for 7 days to help ease the pain and got told I need to get a gp appointment asap. The nurse wrote this on my notes so they could see I needed the appointment asap. Called the gp appointment again on the 6th April stating that I called 111 after being told to went to a&e got prescribed naproxen and told that I need a gp appointment but as per usual the lady didnt seem to care about any of that and said I would have to wait till Tuesday now to be seen when the new appointment are given out. Im disgusted that I can never get an appointment called up 8 am on the dot for 6 days and still no appointments I start work at 8 am everyday so hard to just walk in and explained this to the lady on several occasions. I work a very physical job on my feet all day, and having pain in my knee is stopping me from doing my job properly. Its Absolutely shocking doctors
Apr 4th, 2023

I rang for an appointment at 8am was waiting 35 mins to be answered. When I asked for an appointment as I was in pain I was bluntly interrupted and told there were no more appointment that day and to ring the next day for an emergency appointment. There was no empathy when I got upset due to how I was feeling and felt like it was an inconvenience I had rung and asked for a service. I asked what I should do and again bluntly told ring 111 or go to urgent care. No care, compassion or support from the surgery. Thank god I went to urgent care as I was told to go to KMH straight away for an appendicitis. Excellent service from urgent care and KMH maybe Balderton surgery could learn from these services. Thank you Balderton surgery for looking after your patients!!!
Mar 2nd, 2023

I made a complaint last November. I received a written response today (end of February!). The practice manager, in all delusion, states my complaint isn't being upheld. I didn't realise they had a magistrate running the practice. I wasn't asking them to judge my case. I sent the complaint, after years of ineptitude across the board, when finally the straw that broke the camels back was a nurse who refers to everyone as "love" and equally over familiar, patronising nick-names, jabbed me in the arm and swore. But that wasn't actually my complaint! I was making general conversation about my ongoing anaemia, that by this point I'd gone into a private health care setting for treatment, so it was historic and irrelevant, but the nurse felt qualified to disagree with what my consultant told me. I was baffled by her apparent specialism in haematology considering I wasn't asking for an opinion. I only started the conversation to actually put her at ease and deflect from the fact she accidentally caught my arm. I have no desire to step foot in there again, and only sent the complaint, if you like, so the manager had some insight into who was working there. It's exactly what I'd want to know about my team, in my absence. Instead I get a 4 page response of waffle, that totally goes off topic, and states the average wait time is 2 to 4 weeks for an appointment. Totally overlooks the fact they DID make me wait 3 months for one. I can walk away from this disaster zone. The manager however, has to run the place, and clearly is either a very poor judge of character, doesn't know he staff (possible with the turnover) delusional, or trying to save face from the hundreds of negative reviews this practice has received on social media in recent times. Look at the Nottinghamshire GP to patient ratio to see where this practice stands. You'll never see the same doctor twice. And I suggest recording all of your appointments as the staff can write whatever they want on your notes, and your only evidence will be your recording as the manager, clearly unfit for the job, will believe whatever is written on the screen and accuse the patient of being a liar/mentally unwell/whatever other reason she deems fit to state you have gone to the effort of a complaint, without grounds. The ONLY evidence you can rely on is footage. In addition, the manager has felt the need to then trawl through my medical notes, which I have not given express permission to do as it isn't relevant as per GDPR, some of which is inaccurate, and accuse me of not engaging when it's quite clear that in the end I went private. It's amazing how much dignity and respect you receive when you're paying for it. I never denied going private as that was one of the things the nurse said "Well you chose to go private". However, I'd like to remind this NHS practice, that we pay vast national insurances contributions, and the healthcare that own this are essentially a huge money making business which is why your ratio is poor and your budget so tight. It lost it's respect years ago when it was sold. I've been there since it was in the bungalow on bullpit Lane. It's a shadow of its former values,and for me, someone has to be held accountable. I don't require a response. It's not my circus.
Mar 1st, 2023