Magnet Insurance Services Ltd

Good product, you can actually contact them (!) Great, helpful people.
Sep 17th, 2022

I was unfortunate enough to have a leaking en-suite, resulting in water oozing up when floor tiles were stood on. Magnet's claims process is managed by another organisation called Davies Group. They are slow and unresponsive. I was initially advised to get 2 quotes. Two weeks later when I'd managed that, I was told that was the wrong advice. They needed to send their trace/access subcontractor our first with specialist equipment to work out where the leak is from. They identified the shower waste as the culprit, but we stopped using the shower for a month and the floor didn't dry up. If we stopped using the toilet and sink, it dried up in a couple of days. Suggesting they were wrong ot there was a 2nd leak proved controversial and delayed things further. They requested information by email (quotes, revised quotes etc) but when provided, you hear no more. I'm still pursuing the claim after 3 months (with a slow leak ongoing). They are very unclear after many calls to them (each time speaking to a different individual - 5 now) who has to put me on hold while he/she reads all the notes through. There is nothing proactive about the way they operate, and they seem trained to never be clear what work you are approved to get done or to what value. That leaves you worrying that if the plumber/bathroom fitter has to do more damage than initially expected to trace fix and then refurbish, you may not have all of the cost funded by your policy. You have to keep chasing them to try to better understand what work or which contractor is approved. Dreadful! Like all insurance, you don't discover how good or bad the service is until you have a claim to deal with. I will never insure with Magnet again.
Jul 28th, 2022

Don't touch these guys with a barge pole. Having spilt red wine on the lounge carpet, I tried to prevent putting in a claim so tried to clean it myself. Having failed at that, but certainly no worse, I was told as I had attempted to clean it this had made the claim void.......explain that one! They are a bunch of cowboys!!!
Jun 16th, 2022

Avoid, put a claim in got told will get an email within 48hrs, 2 weeks later still waiting, magnet dont even deal with your claim either they give you a phone number for another company, whats the point wont be renewing cheaper isnt always the best deal.
Apr 12th, 2022

Unable to get through to make a claim for accidental damage. I have phoned 6 times today and hanging on each time for over 30 minutes. currently hanging on at 46 minutes!! Very poor!!
Mar 29th, 2022