RFW Plumbing & Heating Ltd

Service: Heating system maintenance Positive: Quality, Responsiveness
Jul 2nd, 2022

If I treated my legal clients as RFW have treated me, Id have no business! They were delighted to take 5,000 to install my new boiler but not to service it this year to keep the guarantee valid. Ive been fobbed off trying to get RFW to do the annual boiler service to keep the guarantee valid since December 2022 with Ill call you back and give me a shout next week to arrange, Im with a customer. I attribute this to last year RFW servicing the boiler and it losing pressure immediately thereafter. They initially tried to say I had a radiator leak, but the problem only began immediately after the boiler service - there was no leak. Eventually boss Rich came out the third time and corrected the fault which was caused by incorrect refitting of a part removed during the boiler service! They clearly didnt like the hassle of having to put their work right. My Boiler is now one month past the service interval as a result of being fobbed off by RFW and them not servicing it. Sadly, other companies are currently too busy to service it. RFW have let me down. If ever Worcester refuse to honour the guarantee as a result, thankfully I have the legal know how to claim against RFW. And will surely do so. Evidence available to back up this review Services: Heating system maintenance, Heating system installation
Feb 4th, 2023

Dec 20th, 2022

We used RFW for a recent boiler installation and were so pleased with the work they did. The work was completed in 2 days with very minimal disruption, and real consideration at all times-Dave proactively tidied up at an extra point in the day before I picked my children up from school so it was safe and clear for them. They also made sure they took the time for me to understand the controls and how to use the app the control the heating. I would highly recommend them- it's really great to know we have a reliable and trustworthy company we can use for services and repairs in the future. Services: Heating system installation, Install thermostat
Oct 13th, 2022

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Service: Plumbing leak detection
Jul 14th, 2022